Feina de Technical Support Specialist, Madrid

Data de publicació:

9/6/2025

Horari:

Full time from Monday to Thursday from 09:30h to 18:30h and Friday from 09:30h to 16:00h, with the breaks established by law.

Vacants:

Salari:

de 21.000€ a 30.000€ Bruto/año

Població:

Madrid

Comparteix aquesta oferta

Descripció de la oferta de feina de Auxiliar administrativo/a a Madrid

At Eurofirms Services, we are looking for a Technical Support Specialist to work in a world leading multinational company in information and communication technology (ICT) infrastructure and intelligent devices. The selected person will perform the following tasks:

- Responsibility Offline Technical support.
- Daily Technical support to Service Center.
- Internal technical support for pending, complaints and legal cases.
- Repair quality monitoring and continuous improvement.
- Technical onsite visit in ASC.
- Technical Support Call Center.
- Online (Call Center) support for technical escalation, identify typical issue and create internal FAQ.
- Weekly Crisis management Meeting with Online team.
- Technical and product training.
- Technical and repair training to ASC.
- Product training to ASC and Call Center.
- Product VOC monitoring and reporting.

Funció:

Auxiliar administrativo/a

Requisits:

- Good Excel skills (i.e.: vlookup, pivot table, etc.)
- Good technical skills and interest in Consumer electronics products.
- Preferably having experience in Technical support, Service or Training businesses.

Formació:

Medium or higher degree in computer systems or similar.

Idiomes:

- Spanish (Native).
- English (Fluent).
- Portuguese (Nice to have).

3 inscrits