Emprego de Customer Service agent in Italian (M/F) - Porto, Porto

Data da publicação:

09/07/2025

Horário:

Full-time schedule of 40 hours per week, with the necessary breaks provided for by law.

Vagas:

Salários:

A definir

Localidade:

Porto

Partilhe esta oferta

Descrição da oferta de emprego de Operador/a de call center - inbound em Porto

As a result of the incredible growth of our client, we’re looking for a Customer Service agent in Italian (M/F) to join us and one of the world’s most well-known brands.

- Maintain a positive, empathetic and professional attitude towards customers;
- Respond promptly to customer inquiries;
- Communicate with customers by calls, tickets, emails or messages;
- Know the product/service well;
- Process customer requests and complains;
- Track, document and retrieve information in call tracking database;
- Increase customer loyalty by delivering a seamless experience.

Função:

Operador/a de call center - inbound

Requisitos:

- Have a proficient or bilingual level of Italian, and advanced level of English;
- Have call center experience;
- Are living in or willing to relocate to Porto;
- Have flexibitity in terms of shifts;
- Have effective communication skills and customer care skills – ability to listen and understand the customers needs;
- Have strong computer navigation skills;
- Have good disposition to work in a customer service environment.

Formação:

- High School.

Línguas:

- Proficiency in Italian;
- Proficiency in English.

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